FAQ

PRODUCTS

Q. How often do you get new stock?

We have new inventory arriving weekly. Our website includes our entire collection and is updated as new pieces arrive. For a behind the scenes look and sneak peaks at furniture we are working on, make sure you check us out on Instagram!

Q. Do you purchase furniture from individuals?

Absolutely! In fact that is where we get a lot of our beautiful inventory. Go to the "Sell us your Furniture" page for details.

 

Q. What is the condition of your vintage furniture?

Every pieces that passes through our workshop goes through some level of restoration. Most pieces are fully stripped, sanded, with a new finish applied. There is the odd exception when we try to maintain the original patina of the wood but we ensure that this is detailed in the products description.

Q. Are finish colors shown in your photos accurate?

All photos on our website are taken under lighting conditions that are typical in a residential home. We do our best to accurately show the finish color and texture as best we can. 

ORDERING AND PAYMENT

Q. I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe.
Your credit card information is transferred using the same encryption and physical security that banks use.

Q. Can I place my order by phone?

For sure! If you would feel more comfortable paying over the phone, you can do so by calling us at 1-800-484-3046.

Q. What types of payments do you accept?

We accept all major credit cards upon checkout. If you would prefer to pay for your order by e-transfer please contact us

Q. Do you charge sales tax?

Of course! We charge HST (13%) at the point of sale.

Q. When will I be charged for my order?

You will be charged for your order when you place it.

Q. Will I get confirmation of my order?

An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us to let us know and we will be happy to assist you.

SHIPPING, DELIVERY AND ASSEMBLY

Q. How much do you charge for shipping?

We offer flat rate shipping throughout Canada (excluding the territories). The rates are as follows:

Store Pickup (You can also select this option if you would like to contact us after your purchase for additional info on delivery) [FREE]
Local Delivery (Toronto and GTA Durham Region, Halton Region, Peel Region, York Region, Dufferin County, Simcoe County [$125]
Ontario Delivery (Outside Toronto & GTA) [$200]
Quebec Delivery [$275]
Maritime Province Delivery [$400]
Manitoba Delivery [$425]
Saskatchewan Delivery [$425]
Alberta Delivery [$450]
British Columbia Delivery [$450]
Newfoundland Delivery [$490]

If you reside in Canada and live outside of the areas above but really want to get your hands on some of our furniture, let us know. We work to ensure that any additional costs outside of our standard service areas are as affordable as possible.

Q. How long will it take for my furniture to arrive?
Please allow 5-10 days for local Toronto and GTA Delivery. 1-3 weeks for Ontario and Quebec Delivery. And 3-6 weeks for provinces outside Ontario and Quebec.

 

Q. How will my furniture ship?

In order to ensure that your new furniture arrives in pristine condition we generally ship using carriers that are specialized in shipping furniture.
Your purchase will not be crated and treated as freight but instead will be blanket wrapped and securely delivered to your door.

Q. Can I track my shipment?

Once you have placed your order you we will be in contact with you to give you a general ETA on your shipment.
When your order leaves our shop we will send you another email to let you know. 
Do not hesitate to contact us if you are looking for any updates.

Q. Will I get a call when the furniture is going to be delivered?

We will notify you in advance of your delivery day. Our delivery driver will contact you by phone or text to confirm the exact delivery time prior to arriving.

Q. Can I place my order on hold/can you deliver after a certain date?

As soon as you place the order simply reply to your order confirmation email and we can put it on hold until your specified date. We do not hold items for longer than 14 days without have a shipping date arranged.

Q. Do you ship outside of Canada?

We currently only offer shipping to customers in Canada in the provinces specified above. 

Q. Can I change my shipping address after I place the order?

Please let us know as soon as you are able to if you wish to change the delivery address on your order.
We will always do our best to ensure that your order is sent to the right location.

Q. What happens if I miss my delivery appointment?

In the event that you miss your delivery appointment our local delivery partner will be in touch to schedule another appointment. Note that some of our delivery partners may charge a redelivery fee in this instance.

RETURNS AND CANCELLATIONS

Q. Can I return my order?

Due to the nature of vintage furniture and the weight and size of the pieces, all sales outside of Ontario are final. We do our best to detail dimensions, finish, colour, and condition and it is up to the customer to ensure the piece is right for them.

For local deliveries within Toronto and the GTA we offer a 48 hour return window. If the piece is not quite what you expected or simply does not live up to your expectations, we will issue a full refund once the items is returned. The customer is responsible for returning the piece to our shop or if our driver is required to pickup the piece they are responsible for the retrieval costs incurred. Please ensure that the furniture is in the same condition it was when it left our facility.

Q. What should I do if my shipment is damaged?

Take pictures and describe the damage in as much detail as possible. Contact us right away and we will make every effort to remedy the situation as soon as we can.

Q. What kind of warranty is provided on your products?

Due to the nature of our product, we do not offer any warranty on our pieces. We are happy to answer any questions on maintaining your furniture so it continues to look beautiful for decades.

GENERAL

Q. Can I come see the furniture in person prior to purchasing?

Yes you can! We have a showroom located in Whitby, Ontario where you can view our entire inventory. 

Q. What are your store hours?

We are open by appointment only. We are very flexible with our schedule and are able to work around your availability. You can text or call us at 1-800-484-3046 or through our contact us page to setup a date and time.

 

Q. I am after something very specific that I do not see on your site. Can you help me out?

If you are looking for a mid century piece from a particular designer, or with restrictive dimensions etc. please contact us. We pride ourselves on finding the right piece for your needs. We have a number of items in the refinishing queue and we prioritize our refinishing schedule based on demand.

Q. I have a question that is not answered here, can you help?

Of course! Feel free to contact us by email or phone or by clicking the facebook messenger icon on the bottom right of your window and our team would be happy to help answer your questions.